writing

Notes on measuring work that resists measurement

Mostly the arguments behind the product: what a small sample can and can't tell you, and what community marketing looks like when you write the cost down.

measurement 04 aug 2026 9 min

A zero-sales week means nothing on its own

At a handful of sales a week, a zero week and a two-sale week are statistically identical. Here is the arithmetic, and why it makes people quit the channels that were working.

measurement 18 jun 2026 7 min

The cost of a customer, in hours

Nobody records that one community cost 180 minutes and returned nothing. Until you do, it keeps getting your mornings.

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