support
Write to [email protected] about anything to do with Madruga, usually answered within one to two business days. Include the email address you sign in with, so we can find your workspace.
before you subscribe
It measures what your mornings in online communities actually return, so you can stop spending them on the rooms that give nothing back. It records the work you put into each community, sets it against the visits that community sent you, and states a decision — but only once there is enough evidence to defend one.
That is deliberate, and it is the whole point. A community needs three weeks, 30 clicks and real effort recorded before any read on it means anything. Below that, Madruga shows you exactly what is still missing and how close each gate is, rather than guessing. A confident answer drawn on four clicks is worse than no answer, because you would act on it.
No. Not a script tag, not an SDK, not a single API call. You paste two read-only keys into settings — one for Simple Analytics, one for Stripe — and you post links that carry utm_campaign, which is a parameter your analytics already understands. There is nothing to keep in step with a release and nothing to break.
No. A read needs weeks of recorded work before it means anything, so a capped tier would demonstrate the waiting rather than the product. What is not metered is everything that would be metered elsewhere: communities, tracked links and both integrations. See the plans.
No. There is no script to install, no cookie, and no endpoint for your app to report to — so we never receive your customers' names, their email addresses, or a row of any kind. Both connections are read-only keys you supply, which means there is no table anywhere in the product that could hold a customer of yours. Madruga reads how many visits each community sent from your own analytics, and what your products earned from Stripe. The privacy model explains why that is a shape rather than a promise.
account and billing
Sign-in is passwordless. Enter your email and we send a six-digit code, then you enter it. No password to remember. You can also continue with Google or Apple.
Sign in and open the billing portal from Settings to change plans, update your payment method, or cancel. Cancel any time and keep access to the end of the period you have paid for.
Yes. Write to us within 14 days of a charge and we will refund it in full, without asking why. After that we will still look at it and answer plainly. The clause is section 5 of the Terms.
Both, at any time, from Settings, and both stay available after a subscription lapses. The export is a JSON file of everything in the workspace. Deleting the workspace removes its data permanently and cancels the subscription.
System status reports what this instance can observe about itself, and lists any incident that customers could have noticed.
