support
Write to [email protected] about anything to do with Madruga, usually answered within one to two working days. Include the email address you sign in with, so we can find your workspace.
before you subscribe
It measures what your time in online communities actually gets you, so you can stop spending it on the ones that give nothing back. It records the work you put into each community, compares it with the visitors that community sent you, and then tells you what to do — but only once it has enough evidence to back that up.
That is on purpose, and it is the whole point. A community needs three weeks, 30 clicks and real work written down before anything we say about it means much. Until then, Madruga shows you exactly what is missing and how close you are, rather than guessing. A confident answer based on four clicks is worse than no answer, because you would act on it.
No. No script tag, no library, not a single API call. You paste two read-only keys into settings — one for Simple Analytics, one for Stripe — and you post links that carry utm_campaign, which your analytics already understands. There is nothing to keep up to date and nothing to break.
No. We need weeks of recorded work before we can tell you anything, so a limited free plan would show you the waiting rather than the product. What we do not limit is everything other tools charge for: communities, tracked links and both connections. See the plans.
No. There is nothing to install, no cookie, and nowhere for your app to send anything — so we never get your customers' names, their email addresses, or a record of any kind. Both connections are read-only keys you give us, so there is no table anywhere in this product that could hold one of your customers. Madruga reads how many visits each community sent from your own analytics, and what your products earned from Stripe. The privacy model explains why that is built in, not just promised.
account and billing
There is no password. Enter your email, we send you a six-digit code, and you type it in. You can also sign in with Google or Apple.
Sign in and open the billing portal from Settings to change plans, update your payment method, or cancel. Cancel any time. You keep access until the end of the period you have paid for.
Yes. Write to us within 14 days of a charge and we will refund it in full, without asking why. After that we will still look at it and give you a straight answer. The clause is section 5 of the Terms.
You can do both, at any time, from Settings, and both stay available after a subscription lapses. The export is a JSON file with everything in the workspace. Deleting the workspace erases its data for good and cancels the subscription.
System status shows what this copy of the app can see about itself, and lists anything that broke in a way you might have noticed.